Appointments

Coronavirus update 08.07.20

All appointments are now telephone appointments until further notice. 

These appointments are bookable on the day only at the usual times of 08:45 and 13:45.

If a clinician needs to see you face-to-face they will arrange this themselves after a telephone triage. 

Details are likely to change at short notice.  

Appointments System

  • Appointments start at 08:30 and are available until 12:20 with a few appointments available over lunchtime occasionally.
  • Afternoon appointments are usually from 13:50 to 17:20 except Monday when they start at 14:40 and Friday when they end at 16:50.
  • Both female and male doctors and nurses are usually always available and you can request your preference at the time of booking.
  • The aim of the system is to enable you to see a doctor within 48 hours or less for routine problems.
  • Urgent problems will be dealt with on the same day. The nurse practitioners will deal with many common, urgent problems themselves or they will triage you to the duty doctor.

50% of our appointments can be booked up to 2 weeks ahead. 

50% are available on the day with the majority being released at 08:45 and at 13:45 sharp.

 

How do I make or cancel an appointment?

  • Online - click on the link on the top of this page. (Please note, if you want to return to the UMP website please click on the tab towards the top of the screen).
  • By Phone - phone the practice on 0121 687 3055 (option 1).

Our phone system has a call-waiting and queueing system to make contacting us easier: six receptionists are answering calls when we open. Despite this, getting through can be difficult at peak times due to the volume of calls so please be patient.

  • Using the NHS Health App - click on this link

Urgent Medical Problems

Problems that cannot wait until the next appointment will be dealt with on the same day by the duty doctor or nurse practitioner on a first come first served basis between 09:00 to 11:00 and 14:00 to 16:30.

The 3 nurse practitioners deal with the majority of urgent medical problems including emergency contraception.

Nurse Appointments

Our highly trained nursing team offers appointments for:

  • Women’s Services including Contraception and Smears
  • Travel Advice and Immunisations
  • Children’s Vaccinations
  • Dressings and Wound Care
  • Minor Injuries and illnesses such as sore throats, influenza, diarrhoea and vomiting, bladder infections and conjunctivitis
  • NHS Health Checks (by invitation for over 40s)
  • Long-term condition review (e.g. for diabetes, asthma and COPD)
  • Blood Pressure Checks

Nurse appointments are available between 8:30 and 17:00 Monday to Friday including some lunchtime appointments. The appointments can be pre-booked up to 2 weeks ahead or on the day.

Phlebotomy

Blood test appointments are available every morning. We currently have one phlebotomist and one HCA that run these clinics. Please call reception to arrange blood test as these appointments cannot be booked online or through the app.

Blood tests have to be requested by a clinician so please make sure you have spoken to a GP before you try and book an appointment.

For more information on tests and results visit this page.

Appointments Available When We Are Closed

  • The Extended Access Service is an extension of your usual primary care service. It makes it easier for you to get an appointment at a time that suits you, this includes evenings and weekends.
  • This service offers appointments at times over and above those currently available, including on weekdays until 19:45 and also some appointments on Saturdays and Sundays. 

Click on the image opposite for full information.

Virtual GP and Pharmacist Appointments

These appointments are available Monday to Friday and can be booked by calling reception. The appointments are telephone appointments only. The clinicians are based at West Heath Medical Centre.

Virtual GPs usually deal with:

  • coughs and colds
  • discussions about results and interpretation of letters
  • ongoing problems where medication needs amending 
  • soreness, aches and pains 
  • vaccination advice

Virtual pharmacists usually deal with:

  • changes to conditions that may affect medication
  • changes to doses 
  • medication queries 
  • unexpected side effects to medication 
  • alternatives to medication 
  • thrush treatment 
  • new medication from hospital discharge 

The appointments usually run from 9am to 8pm. 

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, please call reception before 10:00.

Phone the practice on 0121 687 3055 (option 2).

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls. 

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.