50% of our appointments can be booked up to 2 weeks ahead.
50% are available on the day with the majority being released at 08:45 and at 13:45 sharp.
Our phone system has a call-waiting and queueing system to make contacting us easier: six receptionists are answering calls when we open. Despite this, getting through can be difficult at peak times due to the volume of calls so please be patient.
Problems that cannot wait until the next appointment will be dealt with on the same day by the duty doctor or nurse practitioner on a first come first served basis between 09:00 to 11:00 and 14:00 to 16:30.
The 3 nurse practitioners deal with the majority of urgent medical problems including emergency contraception.
Our highly trained nursing team offers appointments for:
Nurse appointments are available between 8:30 and 17:00 Monday to Friday including some lunchtime appointments. The appointments can be pre-booked up to 2 weeks ahead or on the day.
Blood test appointments are available every morning. We currently have one phlebotomist and one HCA that run these clinics. Please call reception to arrange blood test as these appointments cannot be booked online or through the app.
Blood tests have to be requested by a clinician so please make sure you have spoken to a GP before you try and book an appointment.
For more information on tests and results visit this page.
Click on the image opposite for full information.
These appointments are available Monday to Friday and can be booked by calling reception. The appointments are telephone appointments only. The clinicians are based at West Heath Medical Centre.
Virtual GPs usually deal with:
Virtual pharmacists usually deal with:
The appointments usually run from 9am to 8pm.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, please call reception before 10:00.
Phone the practice on 0121 687 3055 (option 2).
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.