Coronavirus update 08.07.20
All appointments are now telephone appointments until further notice.
These appointments are bookable on the day only at the usual times of 8:45am and 1:45pm.
If a clinician needs to see you face-to-face they will arrange this themselves after a telephone triage.
Details are likely to change at short notice.
Term time appointments usually start at 08:30 and are available until 12:20 with a few appointments are available over lunchtime on some days.
Afternoon appointments are usually from 13:50 to 17:20 except Monday when appointments start at 14:40 and Friday when they end at 16:50.
Both female and male doctors are usually always available and you can request your preference at the time of booking.
The aim of the system is to enable you to see a doctor within 48 hours or less for routine problems. Urgent problems will be dealt with on the same day. The nurse practitioners will deal with many common, urgent problems themselves, whilst our other nurses may see patients with urgent problems first and triage.
50% of our appointments can be booked up to 2 weeks ahead.
50% are available on the day with the majority being released at 08:45 and a small number at 13:45 sharp.
Our phone system has a call-waiting and queueing system to make contacting us easier: six receptionists are answering calls when we open. Despite this, getting through can be difficult at peak times due to the volume of calls so please be patient. Consider signing up for online services or downloading the Birmingham and Solihull Health App, as some pre-bookable appointments are available. You can only book 1 appointment at a time.
Urgent Medical Problems
Problems that cannot wait until the next appointment will be dealt with on the same day by the duty doctor or nurse practitioner on a first come first served basis between 09:00 to 11:00 and 14:00 to 16:30.
The 3 nurse practitioners deal with the majority of urgent medical problems including emergency contraception.
Our highly trained nursing team offers appointments for:
- Women’s Services including Contraception and Smears
- Travel Advice and Immunisations
- Children’s Vaccinations
- Dressings and Wound Care
- Minor Injuries and illnesses such as sore throats, influenza, diarrhoea and vomiting, bladder infections and conjunctivitis
- NHS Health Checks (by invitation for over 40s)
- Diabetic and Asthma reviews
- Blood Pressure Checks
Nurse appointments are available between 8:30 and 17:00 Monday to Friday including some lunchtime appointments. The appointments can be pre-booked up to 2 weeks ahead or on the day.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.