Coronavirus update 13.03.2020
All appointments will be telephone triaged before Patients are invited into the Practice to see a Clinician .
Appointments must be made by telephone in the first instance. The Receptionist taking the call will inform the Patient that a clinician will call them back to conduct a triage of their clinical problem.
Depending on the result of the triage, the Patient will be given a face to face appointment time.
Details are likely to change at short notice.
Term time appointments usually start at 08:30 and are available until 12:20 - a few appointments are available over lunchtime on some days and tend to be very popular.
Afternoon appointments are usually from 13:50 to 17:20 except Monday when appointments start at 14:40 and Friday when they end at 16:50.
Female and male doctors are usually always available - subject to appointments remaining unbooked and you can request your preference at the time of booking.
The aim of the system is to enable you to see a doctor within 48 hours or less for routine problems. Urgent problems will be dealt with on the same day. The nurse practitioners will deal with many common, urgent problems themselves, whilst our other nurses may see patients with urgent problems first and help them decide whether they need to see a doctor.
This system releases appointments with the doctors and allows our nurses to use their skills.
50% of our appointments can be booked up to 2 weeks ahead. These appointments get taken quite quickly.
50% are available on the day with the majority being released at 08:45 and a small number at 13:45 sharp.
Our phone system has a call-waiting and queueing system to make contacting us easier: six receptionists are answering calls when we open. Despite this, getting through can be difficult at peak times due to the volume of calls - we try to answer and deal with calls promptly. Consider signing up for on-line services, as all pre-bookable (but not on the day) appointments are available to choose. Note that you can only book 1 appointment at a time.
Urgent Medical Problems
Problems that cannot wait until the next appointment will be dealt with on the same day by the duty doctor or nurse practitioner on a first come first served basis between 09:00 to 11:00 and 14:00 to 16:30.
The 3 nurse practitioners deal with the majority of urgent medical problems such as emergency contraception.
Our highly trained nursing team offers appointments for:
- Women’s Services including Contraception and Smears
- Travel Advice and Immunisations
- Children’s Vaccinations
- Dressings and Wound Care
- Minor Injuries and illnesses such as sore throats, influenza, diarrhoea and vomiting, bladder infections and conjunctivitis
- NHS Health Checks (by invitation for over 40s)
- Diabetic and Asthma reviews
- Blood Pressure Checks
Nurse appointments are available between 8:30 and 17:00 Monday to Friday including some lunchtime appointments. The appointments can be pre-booked up to 2 weeks ahead or on the day.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.