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Noticeboard

CORONAVIRUS

If you have a new continuous cough, fever or a loss in taste/smell

DO NOT ENTER THE BUILDING

 You are advised to go home and self-isolate without any testing for CORONAVIRUS, regardless of travel history or contact with confirmed cases

Please keep in touch through our Instagram and Facebook page:

@umpbirmingham

Evening and weekend appointments are available from the 4th July 2019 at Harborne Medical Practice for patients who are registered with University Medical Practice.

Please follow the Extended Access link to find out more.

 

Repeat Prescription ordering? 

Please take a look at "Clinics and Services"

Contraception Appointment?

Please book in with a member of our Nursing staff.

Changed Address?

Please update the practice if you have changed address or telephone number - it is vital that we have correct contact details.  Please select the Online Services from our Quick Links menu on the right. You must live within our practice area to remain registered with us - look at the practice area map in the New Patients tab to check where you live.

Car Park

The University has introduced Pay & Display around our car park at the back of the surgery. Patients attending the surgery for 90 minutes or less can park without charge in the car park area closest to the surgery.

Named Doctor

All patients have a named doctor and you will be informed who that is when you register for the first time. However we have an "open list policy" which means you are welcome to see whichever doctor you choose but we would strongly advise trying to see a consistent doctor, especially for long term health conditions. Please see here for more information.

We have had our Care Quality Commission visit - see their report on our services.

Appointments

Coronavirus update 08.07.20
All appointments are now telephone appointments until further notice
These appointments are bookable on the day only at the usual times of 8:45am and 1:45pm.
If a clinician needs to see you face-to-face they will arrange this themselves after a telephone triage. 
Details are likely to change at short notice.  

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Term time appointments usually start at 08:30 and are available until 12:20 with a few appointments are available over lunchtime on some days.

Afternoon appointments are usually from 13:50 to 17:20 except Monday when appointments start at 14:40 and Friday when they end at 16:50.

Both female and male doctors are usually always available and you can request your preference at the time of booking.

The aim of the system is to enable you to see a doctor within 48 hours or less for routine problems. Urgent problems will be dealt with on the same day. The nurse practitioners will deal with many common, urgent problems themselves, whilst our other nurses may see patients with urgent problems first and triage.

50% of our appointments can be booked up to 2 weeks ahead. 

50% are available on the day with the majority being released at 08:45 and a small number at 13:45 sharp

Our phone system has a call-waiting and queueing system to make contacting us easier: six receptionists are answering calls when we open. Despite this, getting through can be difficult at peak times due to the volume of calls so please be patient. Consider signing up for online services or downloading the Birmingham and Solihull Health App, as some pre-bookable appointments are available. You can only book 1 appointment at a time.

Urgent Medical Problems

Problems that cannot wait until the next appointment will be dealt with on the same day by the duty doctor or nurse practitioner on a first come first served basis between 09:00 to 11:00 and 14:00 to 16:30.

The 3 nurse practitioners deal with the majority of urgent medical problems including emergency contraception.

Nurse Appointments

Our highly trained nursing team offers appointments for:

  • Women’s Services including Contraception and Smears
  • Travel Advice and Immunisations
  • Children’s Vaccinations
  • Dressings and Wound Care
  • Minor Injuries and illnesses such as sore throats, influenza, diarrhoea and vomiting, bladder infections and conjunctivitis
  • NHS Health Checks (by invitation for over 40s)
  • Diabetic and Asthma reviews
  • Blood Pressure Checks

Nurse appointments are available between 8:30 and 17:00 Monday to Friday including some lunchtime appointments. The appointments can be pre-booked up to 2 weeks ahead or on the day.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
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