Counselling and Well-being Service
The Counselling and Well-being Service ("CAWS") is provided by the University and is located in the Aston Webb Building on Main Campus. The counselling service is fully independent of the medical practice but we are in close contact in individual cases if this is clinically necessary. The counsellors are experienced in dealing with a wide range of psychological problems particularly exam stress and depression usually in a one-one setting.
Any student of Birmingham University may 'self refer' for counselling services by filling in a brief self-referral form at the CAWS reception. Students may also be referred by their tutor or GP.
An initial appointment is sent to students within 48 hours of completion of their self-referral form. This appointment is always the first available appointment and is usually within seven days from time of referral though at peak times it may be longer. The maximum wait for an appointment is fourteen days.
A rota system ensures that there is a counsellor on consultation duty during normal service hours to respond to students requiring urgent assistance. These crisis management appointments are brief and allow for either immediate action e.g. referral to medical personnel or follow up by a routine counselling appointment.
The service is free, fully confidential and open access but is only available to any registered student of Birmingham University.
The practice also has access to a counsellor via the "Healthy Minds" scheme provided by the NHS - it is free but you need to have your NHS number to contact the service.