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Noticeboard

GDPR

PRACTICE PRIVACY NOTICE

University Medical Practice has a legal duty to explain how we use any personal information we collect about you, as a registered patient at the practice. Staff at this practice maintain records about your health and the treatment you receive in electronic and paper format.

 

What information do we collect about you?

 

We will collect information such as personal details, including name, address, next of kin, records of appointments, visits, telephone calls, your health records, treatment and medications, test results, X-rays, etc. and any other relevant information to enable us to deliver effective medical care.

 

How we will use your information

 

Your data is collected for the purpose of providing healthcare services; however, we can disclose this information if it is required by law, if you give consent or if it is justified in the public interest. The practice may be requested to support research; however, we will always gain your consent before sharing your information.

 

In accordance with the Health and Social Care Act 2012, the care data programme enabled patient data to be collected by the Health and Social Care Information Centre (HSCIC) for quality and safety purposes. In addition, it is possible for us to share your data with other healthcare providers in order to provide you with a high level of care.

 

Maintaining confidentiality and accessing your records

 

We are committed to maintaining confidentiality and protecting the information we hold about you. We adhere to the Data Protection Act 1998 (DPA), the NHS Codes of Confidentiality and Security, as well as guidance issued by the Information Commissioner’s Office (ICO). You have a right to the information we hold about you, and if you would like to access this information, you will need to complete a Subject Access Request (SAR). Please ask at reception for a SAR form and you will be given further information.

  

Risk stratification

 

Risk stratification is a mechanism used to identify and subsequently manage those patients deemed as being at high risk of requiring urgent or emergency care. Usually this includes patients with long-term conditions, e.g. cancer. Your information is collected by a number of sources, including University Medical Practice; this information is processed electronically and given a risk score which is relayed to your GP who can then decide on any necessary actions to ensure that you receive the most appropriate care.

 

Invoice validation

 

Your information may be shared if you have received treatment to determine which Clinical Commissioning Group (CCG) is responsible for paying for your treatment. This information may include your name, address and treatment date. All of this information is held securely and confidentially; it will not be used for any other purpose or shared with any third parties.

 

Opt-outs

 

Should you wish to opt out of data collection, please contact a member of staff who will be able to explain how you can opt out and prevent the sharing of your information; this is done by registering a Type 1 opt-out, preventing your information from being shared outside this practice.

 

What to do if you have any questions

 

Should you have any questions about our privacy policy or the information we hold about you, you can:

  • Contact us via email at admin.umpsbpct@nhs.net - please include in the subject line – PP request FOA Practice Manager
  • Write to the practice at The University Medical Practice 5 Pritchatts Rd Edgbaston Birmingham B15 2QU
  • Ask to speak with the Practice Manager, or their deputy

 

Changes to our privacy policy

We regularly review our privacy policy and any updates will be published on our website, in our newsletter and on posters to reflect the changes. This policy is to be reviewed [24th April 2019].

 

  

Repeat Prescription ordering? 

Please take a look at "Clinics and Services"

Contraception Appointment?

Please book in with a member of our Nursing staff.

Changed Address?

Please update the practice if you have changed address or telephone number - it is vital that we have correct contact details.  Please select the Online Services from our Quick Links menu on the right. You must live within our practice area to remain registered with us - look at the practice area map in the New Patients tab to check where you live.

Car Park

The University has introduced Pay & Display around our car park at the back of the surgery. Patients attending the surgery for 90 minutes or less can park without charge in the car park area closest to the surgery.

Named Doctor

All patients have a named doctor and you will be informed who that is when you register for the first time. However we have an "open list policy" which means you are welcome to see whichever doctor you choose but we would strongly advise trying to see a consistent doctor, especially for long term health conditions. Please see here for more information.

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We have had our Care Quality Commission visit - see their  report on our services.

medication7Repeat Prescriptions

Important changes to the way “repeat prescriptions” are ordered from 01/10/2017

Changes to ordering leaflet - 01/10/2017

The changes outlined in the leaflet and below do not affect Vulnerable or House bound Patients.

The way you order a “repeat prescription” (a medication you can receive regularly without having to see your doctor every time you order it),  is about to change.

 

What is changing?

If medication is ordered on your behalf by your pharmacy, you will now need to order it yourself directly from your GP surgery and your GP will manage the repeat prescription.

Repeat Prescriptions are available only after seeing your doctor and allow prescriptions to be issued without a further appointment being necessary, when a drug is required for a prolonged period. Please note this does not apply to the contraceptive pill where a blood pressure check is necessary every 6-12 months.)

The practice is able to send prescriptions electronically to a Nominated Pharmacy - you can choose a default pharmacy to be your regular choice to collect your medicines from. This speeds up the processing of requests as the pharmacist does not need to collect a paper script from the surgery. Please note that only 1 pharmacy can be nominated at a time, but this service can be useful e.g. over summer holidays, to send prescriptions to a home pharmacy outside Birmingham.

You are able to request prescriptions in person from the receptionists, or by sending a fax or letter. In each case the prescription will be ready for collection the next day.

If you provide us with a SAE we will return the prescription ASAP: this is particularly useful if you are away from Birmingham.

Please try to use the re-order slip (which is printed on the right hand side of the prescription) as this helps ensure system safety and accuracy.

Alternatively you can order online following a simple registration process.

For consistency we try to make most repeat prescriptions last for 2 months treatment.

More information is available on the clinics and services page.

Repeat Prescriptions for vulnerable or housebound patients

We will still have an arrangement with several local pharmacies in Selly Oak, Five Ways and Harborne that enables those of a vulnerable disposition or with a specific need to order repeat prescriptions directly from the pharmacy.  In these cases the medication will be available  for collection 1-2 working days after the request. This service is free and all you need to do is to take your re-order slip to the pharmacy of your choice and enquire about this service. Please note that if a medication review is due then the pharmacy will not be able to obtain your prescription and they will ask you to book an appointment with your usual doctor.

For more information see our Repeat Prescription Advice

Pharmacy2Ulogo Pharmacy2U

We also offer an online booking and home delivery service with Pharmacy2U.  Visit their website for further information and ordering.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. lease ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions. 

 
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