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Noticeboard

GDPR

PRACTICE PRIVACY NOTICE

University Medical Practice has a legal duty to explain how we use any personal information we collect about you, as a registered patient at the practice. Staff at this practice maintain records about your health and the treatment you receive in electronic and paper format.

 

What information do we collect about you?

 

We will collect information such as personal details, including name, address, next of kin, records of appointments, visits, telephone calls, your health records, treatment and medications, test results, X-rays, etc. and any other relevant information to enable us to deliver effective medical care.

 

How we will use your information

 

Your data is collected for the purpose of providing healthcare services; however, we can disclose this information if it is required by law, if you give consent or if it is justified in the public interest. The practice may be requested to support research; however, we will always gain your consent before sharing your information.

 

In accordance with the Health and Social Care Act 2012, the care data programme enabled patient data to be collected by the Health and Social Care Information Centre (HSCIC) for quality and safety purposes. In addition, it is possible for us to share your data with other healthcare providers in order to provide you with a high level of care.

 

Maintaining confidentiality and accessing your records

 

We are committed to maintaining confidentiality and protecting the information we hold about you. We adhere to the Data Protection Act 1998 (DPA), the NHS Codes of Confidentiality and Security, as well as guidance issued by the Information Commissioner’s Office (ICO). You have a right to the information we hold about you, and if you would like to access this information, you will need to complete a Subject Access Request (SAR). Please ask at reception for a SAR form and you will be given further information.

  

Risk stratification

 

Risk stratification is a mechanism used to identify and subsequently manage those patients deemed as being at high risk of requiring urgent or emergency care. Usually this includes patients with long-term conditions, e.g. cancer. Your information is collected by a number of sources, including University Medical Practice; this information is processed electronically and given a risk score which is relayed to your GP who can then decide on any necessary actions to ensure that you receive the most appropriate care.

 

Invoice validation

 

Your information may be shared if you have received treatment to determine which Clinical Commissioning Group (CCG) is responsible for paying for your treatment. This information may include your name, address and treatment date. All of this information is held securely and confidentially; it will not be used for any other purpose or shared with any third parties.

 

Opt-outs

 

Should you wish to opt out of data collection, please contact a member of staff who will be able to explain how you can opt out and prevent the sharing of your information; this is done by registering a Type 1 opt-out, preventing your information from being shared outside this practice.

 

What to do if you have any questions

 

Should you have any questions about our privacy policy or the information we hold about you, you can:

  • Contact us via email at admin.umpsbpct@nhs.net - please include in the subject line – PP request FOA Practice Manager
  • Write to the practice at The University Medical Practice 5 Pritchatts Rd Edgbaston Birmingham B15 2QU
  • Ask to speak with the Practice Manager, or their deputy

 

Changes to our privacy policy

We regularly review our privacy policy and any updates will be published on our website, in our newsletter and on posters to reflect the changes. This policy is to be reviewed [24th April 2019].

 

  

Repeat Prescription ordering? 

Please take a look at "Clinics and Services"

Contraception Appointment?

Please book in with a member of our Nursing staff.

Changed Address?

Please update the practice if you have changed address or telephone number - it is vital that we have correct contact details.  Please select the Online Services from our Quick Links menu on the right. You must live within our practice area to remain registered with us - look at the practice area map in the New Patients tab to check where you live.

Car Park

The University has introduced Pay & Display around our car park at the back of the surgery. Patients attending the surgery for 90 minutes or less can park without charge in the car park area closest to the surgery.

Named Doctor

All patients have a named doctor and you will be informed who that is when you register for the first time. However we have an "open list policy" which means you are welcome to see whichever doctor you choose but we would strongly advise trying to see a consistent doctor, especially for long term health conditions. Please see here for more information.

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We have had our Care Quality Commission visit - see their  report on our services.

Are you part of the University or Academic Department of General Practice?

No - we are entirely independant of the University of Birmingham, including the academic Department of General Practice. We happen to be sited amongst University owned buildings and have University provided signs for practical reasons


Do I have to be a student to register?

No - we welcome anyone who lives within our practice area to register with us.


Can I remain registered after finishing as a student?

Yes - you are very welcome to continue being registered.


I want to remain registered with my home GP

The Department of Health recomends that students are registered where they spend most of their time - this will almost certainly be in Birmingham. We are not able to see people on a repeated basis, provide routine prescriptions or vaccinations, or do home visits for people on a Temporary Registration basis. Being registered in Birmingham should have no impact on any medical care - such as specialists appointments - that you receive at home.


How does the repeat prescription system work?

You need to see a doctor first and agree a repeat prescription is appropriate. Once a prescription is set-up then you can obtain regular prescriptions without a further appointment, until the set medication review date is reached. Each prescription will usually last for 2 months. We will not usually issue larger amounts or put certain drugs, such as anti-depressants, onto repeat, apart from in exceptional circumstances.


I have moved outside the practice area - what do I need to do?

You need to register with another GP. We regret that we cannot make exceptions to this requirement. You can check where other surgeries are located via NHS Direct, or the Primary Care Trust (PCT) covering the area where you have moved to will be able to inform you of local doctors and dentists taking NHS registrations.


How do I access out of hours care?

For urgent problems, phone the out of hours service provider - Primecare - on 0845 603 01761 between 17:30 to 18:30 and 08:00 to 08:45 Monday to Friday. Otherwise call 111 at all other times.  In an emergency only - call 999 for an ambulance.


I find it difficult to make appointments

There are plenty of appointments bookable up to 2 weeks in advance for all doctors. They can be booked at any time. Book on the day appointments open for booking at strictly  8:45 and 1:45 and they can be taken very rapidly. The staff will NOT book appointments even a few minutes before these times, so please try to use the book ahead appointments whenever possible.

 
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